If you haven’t read the intro, I suggest you read it first.
"When we look at promotion, we look at issues around hateful conduct, where you have an artist or another creator who has done something off-platform that is so particularly out of line with our values, egregious, in a way that it becomes something that we don't want to associate ourselves with," Jonathan Prince, Spotify's vp/head of content and marketplace policy, tells .When an artist or creator does something that is especially harmful or hateful, it may affect the ways we work with or support that artist or creator."Over the past several years, Kelly has been accused by multiple women of sexual violence, coercion and running a "sex cult," including two additional women who came forward to Buzzfeed this week.Though he has never been convicted of a crime, he has come under increasing scrutiny over the past several weeks, particularly with the launch of the #Mute RKelly movement at the end of April."Hate content is content that expressly and principally promotes, advocates, or incites hatred or violence against a group or individual based on characteristics, including, race, religion, gender identity, sex, ethnicity, nationality, sexual orientation, veteran status, or disability," the policy reads."When we are alerted to content that violates our policy, we may remove it (in consultation with rights holders) or refrain from promoting or manually programming it on our service."The company acknowledges that, with more than 35 million tracks on its service, it cannot police everything, and has introduced a three-pronged reporting system for hate content or hateful conduct, including internal monitoring from its teams already in place; consultations with expert partners, such as the advocacy groups it worked with to develop the policy; and user comments and reports.