Today I was told that my balance is .14 not .14 and that the restoral charge could not be removed.Directv customer service is unresponsive and useless.that made any sense, and within 20 minutes had my cell phone service up and running for the first time in 3 weeks.3 weeks that I could not secure 1 single email, social media accounts; which I only have maybe 3 or 4 email accounts and 3 social medial account.
Do you understand the way these corporations, social media and service providers have set up shop, without the cell phone or the telephone number you listed on your account; not just any cell phone or telephone number that can be added subsequently, you cannot even recover your emails, social media accounts, or anything else down the line.
Called a forth time and finally received an appointment for June 27.
But do to a bad storm and power failure the tech who came out could not do anything. Please keep in mind each call lasted up to a least 30 minutes.
I called Directv customer service I told them that I did not get my usual paper invoice and I felt that I should not have to pay that restore charge. How they got the .14 number is a mystery because I cannot view any new billing information.
I’ve called Directv each time to get this resolved.