It is also possible to use customization features to offer the live chat experience only at certain times of day or to offer it only to visitors who seem most likely to become customers based on their online “body language” (number of times visiting the site, amount of time spent on product/services pages, types of search queries, etc.).
From the customer side, feedback indicates that some visitors feel scripted or automated messages sound generic or robotic.
But what are some techniques that your business might use to ensure that the live chat messages that you are sending fit the professional image you want to present?
We put together the following list of live chat tips to help you cultivate your company’s professional chat abilities.
For many customers and customer service agents alike, live chat can be an extremely comfortable source of communication and problem solving.
Although your customers may be curled up on their couches watching Netflix while they shoot your company messages, professionalism over live chat is just as important as it is when you are talking to customers in person or over the phone.
Well-trained agents mean better customer satisfaction. Here we offer 12 essential tips for live chat agents to communicating effectively, addressing customer issues efficiently, and representing your brand professionally.
Isabella is a freelance editor, writer, and blogger with Comm100.
She is passionate about helping people, teams, and organizations grow into their full potential, and excel in their service.
In her spare time, you can find her traveling, painting, or drinking copious amounts of coconut water.
In others, a window will open welcoming the visitor to the site and inviting them to type directly into a text field.
And the range of different interfaces continues to expand.